Last Updated: 11th August 2026
At Reya Naturals (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through reyanaturals.com (the “Website”).
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
By using our Website or purchasing our handmade soaps, resin jewellery, and other products, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our Website, we may collect the following information:
A. Information You Provide to Us
When you place an order, contact us, create an account, or otherwise interact with us, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Information you provide when contacting customer support
- Reviews, feedback, photographs, or other content you voluntarily submit
- Any other information you choose to provide to us
We do not generally store your complete debit or credit card details. Payments may be processed securely by third-party payment service providers.
B. Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages visited and products viewed
- Date and time of visits
- Referring website or source
- Website usage and interaction information
We may use cookies and similar technologies to provide, secure, and improve our Website.
2. How We Use Your Information
We may use your personal information for purposes including:
- Processing and delivering your orders
- Confirming and communicating about purchases
- Processing payments and refunds
- Providing customer support
- Responding to enquiries and requests
- Managing your account, where applicable
- Improving our products, services, and Website
- Personalising your shopping experience
- Sending order updates and service-related communications
- Sending promotional or marketing communications where permitted and, where required, with your consent
- Detecting, preventing, and addressing fraud, misuse, security issues, or other unlawful activity
- Maintaining business and transaction records
- Complying with applicable legal and regulatory requirements
We will seek to process personal data only for lawful purposes and in accordance with applicable Indian data-protection requirements.
3. Legal Basis and Consent
Where required under applicable law, we will obtain your consent before processing your personal data.
When requesting consent, we will provide information about the personal data being collected and the purpose for which it will be used.
You may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services, process an order, or respond to a request where the relevant information is necessary for that purpose.
4. Sharing of Personal Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties where required to operate our business, including:
- Payment gateways and payment processors
- Courier and delivery partners
- Website hosting and technology providers
- E-commerce and website service providers
- Customer-support or communication service providers
- Analytics and marketing service providers, where applicable
- Professional advisers, auditors, or legal advisers
- Government authorities or law-enforcement agencies where required by law
We share only information reasonably necessary for the relevant purpose and expect service providers handling personal data on our behalf to maintain appropriate safeguards.
5. Payments
Payments made through our Website may be processed by third-party payment providers.
Your payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and terms.
We recommend reviewing the privacy policies of the payment provider used for your transaction.
6. Shipping and Delivery
To deliver your order, we may provide necessary information such as your name, phone number, and shipping address to our courier or logistics partners.
This information is used solely for purposes connected with fulfilling and delivering your order, handling delivery issues, and providing related customer support.
7. Cookies
Our Website may use cookies and similar technologies.
Cookies may help us:
- Keep the Website functioning properly
- Remember preferences
- Understand how visitors use our Website
- Improve Website performance
- Provide relevant features and, where applicable, marketing
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.
8. Marketing Communications
If you have subscribed to receive promotional communications, we may send you information about new products, offers, discounts, launches, or other updates.
You may opt out of promotional communications at any time by using the unsubscribe option in the relevant communication or by contacting us at reya.forthequeens@gmail.com.
Even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, account, or other services you have requested.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable law.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including the right to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal information
- Exercise other rights available to you under applicable Indian data-protection law
To exercise an applicable right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our Website is not intended to knowingly collect personal information from children in circumstances where parental consent is required under applicable law.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate action.
13. Third-Party Websites
Our Website may contain links to third-party websites, payment services, social-media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or want to raise a privacy-related grievance, please contact us:
Business Name: Reya Naturals
Email: reya.forthequeens@gmail.com
Phone: +91 9137153603
Address: Charni Road, Mumbai
We will handle privacy-related requests and grievances in accordance with applicable law.