Terms & Conditions

Last Updated: 11th August 2026

Welcome to REYA NATURALS (Brand of Reya for the queens). We manufacture and sell handmade/personal-care soaps and related products through https://reyanaturals.com (

By accessing or using our Website or placing an order with us, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before making a purchase.

1. About Our Products

We manufacture our soaps and personal-care products in-house. We make reasonable efforts to ensure that all product descriptions, photographs, ingredients, weights, colours, fragrances, and other information displayed on the Website are accurate.

Because our products may be handmade or produced in small batches:

  • Minor variations in colour, shape, texture, size, or appearance may occur.
  • Fragrance intensity may vary slightly between batches.
  • Product photographs may appear different depending on your screen or device.
  • Stated product weights are approximate where applicable and may vary within reasonable manufacturing tolerances.

Such variations do not necessarily constitute a defect.

2. Ingredients and Product Information

The ingredients of each product will be listed on the relevant product page and/or product packaging as applicable.

Customers are responsible for reviewing the ingredients before purchasing and using a product, particularly if they have known allergies, sensitivities, or ingredient restrictions.

Our products are intended for their stated cosmetic/personal-care purposes. Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

We do not guarantee that a product will be suitable for every individual’s skin or personal circumstances.

If irritation, discomfort, redness, or another adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

3. Orders

When you place an order through the Website, you are making an offer to purchase the selected products.

An order is considered accepted only when we confirm the order and/or dispatch the products.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

  • Incorrect product or pricing information;
  • Product unavailability;
  • Suspected fraudulent or unauthorized transactions;
  • Shipping restrictions;
  • Incorrect or incomplete customer information; or
  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will provide an appropriate refund of the amount paid for the cancelled order.

4. Prices and Taxes

All prices displayed on the Website are in INR, unless otherwise stated.

Applicable taxes, shipping charges, customs duties, import fees, or other charges will be displayed at checkout where we are able to calculate them in advance.

For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are outside our control and are generally the responsibility of the customer unless expressly stated otherwise.

We reserve the right to correct pricing errors and update product prices at any time. A pricing correction does not affect orders that have already been properly accepted and confirmed, except where cancellation is permitted by applicable law.

5. Payment

We accept the payment methods displayed on the Website at the time of checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly retain complete payment-card information on our own systems where payment processing is handled by a third-party payment provider.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

6. Shipping and Delivery

We offer delivery within INDIA and international shipping to selected destinations.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

  • Courier delays;
  • Weather or natural events;
  • Customs processing;
  • Public holidays;
  • Incorrect or incomplete addresses;
  • Import restrictions;
  • Customs inspections;
  • Strikes or transportation disruptions; or
  • Other circumstances outside our reasonable control.

Once an order has been dispatched, tracking information may be provided where available.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. International Orders

International customers acknowledge that products shipped internationally may be subject to the laws, regulations, customs requirements, taxes, duties, and import restrictions of the destination country.

The customer is responsible for determining whether the products can legally be imported into their country.

If a shipment is delayed, refused, returned, abandoned, or destroyed because of destination-country customs or import requirements, we will handle the situation in accordance with our applicable shipping and refund policy and the law governing the transaction.

We cannot guarantee that every product can be imported into every country.

8. Returns and Refunds

Because our products are personal-care and hygiene products, opened or used soaps may not be eligible for return for hygiene and safety reasons, except where required by applicable law.

Where permitted under applicable law, unopened and unused products may be eligible for return if the customer contacts us within 7 days of delivery.

To request a return, please contact:

Email:reya.forthequeens@gmail.com

Please include your order number, photographs where applicable, and a description of the issue.

Return shipping costs will be handled according to our Refund & Returns Policy.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us at [Email Address] within [X days] of delivery.

We may request photographs or other information to assess the issue.

Where appropriate and required by applicable law, we may offer a replacement, refund, store credit, or another appropriate resolution.

10. Handmade and Small-Batch Products

Our products may be handmade and/or produced in small batches.

Natural ingredients and manufacturing processes can result in reasonable variations between batches. These variations may include differences in:

  • Colour;
  • Shape;
  • Texture;
  • Fragrance;
  • Lather;
  • Weight; and
  • Appearance.

These characteristics do not automatically mean that the product is defective.

11. Product Storage and Use

Customers should follow the storage and usage instructions provided with each product.

Unless otherwise specified:

  • Keep products in a dry and appropriately ventilated place.
  • Allow soap to dry between uses.
  • Keep products away from unnecessary exposure to water.
  • Keep products out of reach of young children where appropriate.
  • Avoid contact with eyes.
  • Use products only for their intended purpose.

We are not responsible for damage resulting from improper storage, misuse, modification, or use contrary to the product instructions.

12. Allergies and Sensitivities

Our products may contain natural ingredients, fragrances, essential oils, colourants, botanicals, or other ingredients that may cause sensitivity or allergic reactions in some individuals.

Customers should carefully review the ingredient list before purchasing or using a product.

If you have known allergies, sensitive skin, or a medical condition that may be affected by cosmetic products, consult an appropriate healthcare professional before use.

13. Promotions and Discounts

Promotional offers, discount codes, bundles, free gifts, and other offers may be subject to additional terms.

Unless expressly stated otherwise:

  • Offers cannot be combined;
  • Discount codes cannot be exchanged for cash;
  • Offers may have expiry dates; and
  • We reserve the right to withdraw or modify a promotion where permitted by applicable law.

14. Intellectual Property

All content on the Website, including but not limited to:

  • Brand names and logos;
  • Product names;
  • Photographs;
  • Product descriptions;
  • Graphics;
  • Designs;
  • Text;
  • Videos; and
  • Website materials

is owned by or licensed to REYA NATURALS and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

15. Customer Reviews and Content

If you submit a review, photograph, testimonial, comment, or other content to us, you confirm that:

  • The content is truthful to the best of your knowledge;
  • You have the right to submit the content;
  • The content does not infringe another person’s rights; and
  • The content does not contain unlawful, abusive, defamatory, or misleading material.

By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Website Use

You agree not to:

  • Use the Website for unlawful purposes;
  • Attempt to gain unauthorized access to the Website or its systems;
  • Introduce viruses, malware, or harmful code;
  • Interfere with the operation or security of the Website;
  • Use automated systems to scrape or copy Website content without permission;
  • Submit fraudulent orders; or
  • Misuse another customer’s account or personal information.

We reserve the right to restrict or terminate access where reasonably necessary.

17. Third-Party Services

The Website may use third-party services such as payment processors, courier companies, website hosting providers, analytics services, or other service providers.

We are not responsible for the independent acts, omissions, policies, or technical failures of third-party services, except where liability cannot legally be excluded.

18. Privacy

Our collection and use of personal information is governed by our separate Privacy Policy.

By using the Website and placing an order, you acknowledge that your information may need to be processed for purposes including order fulfilment, payment processing, delivery, customer support, fraud prevention, and other purposes described in our Privacy Policy.

19. Limitation of Liability

To the maximum extent permitted by applicable law, [Brand Name] will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, war, civil unrest, government restrictions, strikes, transportation disruptions, courier failures, customs delays, or other similar events.

21. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law and Disputes

These Terms are governed by the laws of [India / applicable jurisdiction], subject to any mandatory consumer-protection rights that apply to you under the laws of your country or place of residence.

Any dispute will be handled in accordance with applicable law and the jurisdictional requirements applicable to the transaction.

Nothing in these Terms is intended to deprive a consumer of mandatory rights or remedies available under applicable law.

23. Contact Us

If you have questions, complaints, or concerns regarding these Terms, your order, or our products, please contact us:

REYA FOR THE QUEENS
REYA NATURALS
Address: CHARNI ROAD, MUMBAI
Email: reya.forthequeens@gmail.com
Phone: +91 9137153603
Website: https://reyanaturals.com

Important: These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy, and Returns/Refund Policy.